Introducing Smartling’s new Salesforce Service Cloud connector, Intercom Help Center connector, and Zapier app

Global businesses are under pressure to deliver faster, more personalized support without increasing headcount. To do so, localization and customer experience teams need tools that help them scale without adding more manual work to their plates. Smartling’s newest product updates do just that—by connecting your translation workflows directly to the tools you already use.

We’ve recently introduced two new connectors: Salesforce Service Cloud and Intercom Help Center, plus a new Zapier app for Smartling. Together, these integrations expand what’s possible within Smartling by embedding translation automation into the platforms where you’re already managing your customer conversations and content.

Salesforce Service Cloud connector: Instant translation for cases and chat 

Service teams using Salesforce Service Cloud can now deliver multilingual support in real time with our latest connector. This integration automatically translates customer cases and chat messages to and from English, so support agents can communicate seamlessly with customers in any language.

Because this connector is built directly into Salesforce Service Cloud, translations happen securely inside your existing workspace, with no exporting, copying, or manual submissions required. That means support managers can track and resolve cases faster, while customers get quick, accurate responses in their preferred language. And because this connector draws on your glossary, you’re able to ensure consistent terminology across every interaction.

What you can do with it:

• Automatically translate inbound and outbound case and chat messages in real time
• Manage translations securely within Salesforce Service Cloud
• Maintain quality and brand consistency via your translation glossary
• Serve more global customers without expanding headcount by hiring multilingual staff

Intercom Help Center connector: Automated localization for self-service content

Smartling’s connector for Intercom Help Center helps you create multilingual self-service support experiences with minimal effort. The connector automatically syncs your Intercom Help Center articles and collections with Smartling, and once translations are complete, updates flow back into Intercom automatically. This end-to-end automation reduces manual work for content managers and ensures that customers around the world can find accurate answers to their questions at any time.

What you can do with it:

• Automate translation for Intercom Help Center articles and collections
• Keep localized content in sync whenever source material changes
• Eliminate manual file transfers or publishing delays
• Deliver consistent multilingual support 24/7

Connect Smartling to thousands of other tools through Zapier app

Not every team uses the same tech stack, which is why Smartling’s new Zapier app gives customers a flexible way to extend translation automation to almost any app. Zapier lets users build automated workflows between Smartling and thousands of third-party tools without coding or API setup. You can trigger translations when new content is created in an app you use, notify a Slack or Teams channel when jobs are complete, or update project management tools automatically. Anyone with both a Smartling and a Zapier subscription can connect their systems in minutes, reducing the need for developer involvement and manual oversight.

What you can do with it:

• Create automated translation management workflows across thousands of apps
• Set up triggers and notifications without writing code
• Save time by integrating Smartling into the tools you already use

A more connected, automated translation workflow

Many Smartling customers have been on the lookout for faster ways to translate support and knowledge base content, as well as flexibility to connect Smartling to tools outside the current integration list. The new Salesforce Service Cloud connector, Intercom Help Center connector, and Zapier app each address these needs by improving translation speed and helping you deliver on-brand multilingual experiences across every channel.

All of these integrations are available now. Learn more about Smartling integrations or reach out to our team for a demo to see how you can deliver better global experiences for every customer.