Smartling achieves ISO 27001 certification for enterprise data security

Over the past several years, we’ve made deliberate, sustained investments in building a security posture that meets the needs of modern global enterprises. As organizations translate more sensitive content and adopt AI across their workflows, the expectations for data protection have expanded significantly. Security is no longer a back-office function: it is a core requirement for operating at global scale.

As part of this ongoing commitment, we recently achieved ISO 27001 certification, an internationally recognized standard for information security management. This certification enhances our security and compliance framework that already includes HIPAA, HITRUST e1, SOC 2, PCI, GDPR, and several ISO certifications. Taken together, these certifications give us one of the most complete security and quality portfolios in the translation industry.

ISO 27001 also arrives at an important moment for enterprises adopting AI translation. As organizations weigh the benefits of automation against data protection obligations, a formal and audited security foundation provides an essential layer of assurance for your business and the customers you serve.

Why ISO 27001 matters now

Enterprise security expectations have evolved rapidly. With the rise of generative AI and increasing regulatory pressure across industries like healthcare, insurance, life sciences, and finance, organizations are scrutinizing how vendors handle data at every stage of a workflow.

ISO 27001 directly addresses this shift. The certification requires companies to implement a comprehensive Information Security Management System (ISMS), maintain rigorous operational controls, and undergo independent audits to validate that processes, technologies, and governance structures meet strict standards.

For many organizations, ISO 27001 is not optional. It is a procurement requirement, particularly for teams handling PHI, PII, or regulated content. Achieving this certification enables us to support more customers who rely on externally validated controls to meet internal and regulatory obligations.

How ISO 27001 supports secure AI adoption

A question we hear often is whether ISO 27001 protects against AI-specific risks. While the standard does not certify AI models directly, it does strengthen the security framework surrounding their use.

Under ISO 27001, our platform, including our AI-driven translation capabilities, operates within an audited system of controls designed to protect data throughout its lifecycle. This includes:

• robust access and identity management

• encryption of data in transit and at rest
• secure development and change management processes
• formal risk assessments for new technologies
• continuous monitoring and incident response readiness
• strict evaluation of vendors and subprocessors

Combined with our policy of never training AI models on customer content, these controls provide a strong foundation for organizations that want to use AI translation confidently and responsibly.

A comprehensive security and quality posture for regulated industries

Organizations operating in regulated sectors require a partner that can demonstrate consistent, verified security and quality across all stages of a translation program. Our combined certifications support both high-volume use cases and highly sensitive workflows, whether teams are translating clinical materials, insurance documentation, internal communications, technical content, or AI-enabled automation.

By unifying these certifications under a single platform, we provide a trusted environment for translation at scale—one that aligns with the compliance standards enterprises must uphold.

What this means for you

Whether you’re a customer today or evaluating Smartling for the first time, here’s what ISO 27001 provides:

You can trust us with your most sensitive content

ISO 27001 validates that we maintain the controls required to protect PHI, PII, financial data, confidential documents, and other sensitive information.

You’ll get through procurement faster

Many enterprises require ISO 27001 as part of their vendor evaluation process. This certification helps streamline assessments and accelerate onboarding.

You can adopt AI translation with confidence

As AI capabilities expand, our audited controls ensure that data processed through AI features is handled securely, responsibly, and in compliance with enterprise and regulatory standards.

Looking ahead

Achieving ISO 27001 is an important step in a long-term commitment to security and quality. We will continue to invest in strengthening our controls, enhancing our governance programs, and expanding our compliance framework as new standards emerge.

For global organizations navigating the intersection of translation, AI, and data protection, our goal remains constant: to provide a platform you can trust with your most important content, today and in the years ahead.

If you would like to learn more about our security and compliance program, our team is here to help. Book a meeting with us to learn more.